Terms & Booking Conditions
These conditions govern reservation requests made through this website and stays at Majestic City Palace Hotel. By submitting a reservation request you agree to them.
Reservation requests
A request submitted on this site is an enquiry, not a confirmed booking. Your reservation is confirmed only once we reply by email confirming the room, dates and rate, and any deposit has been received. We will always confirm before charging anything.
Rates
Rates are quoted per room, per night, in US dollars, and vary by room tier and season as shown on the site. Applicable taxes and fees are added as indicated. Booking direct guarantees our lowest available rate.
Deposit & payment
A deposit of 30% may be requested to secure the room; the balance is settled at the hotel on check-in. We accept US dollars, Antillean guilders and major cards at the property.
Cancellation
Reservations booked direct may be cancelled free of charge up to 7 days before the arrival date. Cancellations within 7 days, or no-shows, may forfeit the deposit. Specific terms are stated on your confirmation.
Check-in & check-out
Check-in is from 3:00 pm and check-out is by 11:00 am. Early arrival and late departure can often be arranged on request, subject to availability; we are happy to hold luggage at no charge.
The building
The hotel occupies a protected 1892 monument. Some rooms are reached by stairs and architectural features vary room to room; tell us your needs when you book and we will place you accordingly.
Guest conduct
We ask guests to treat the house, its staff and other guests with care. We reserve the right to decline or end a stay in cases of unsafe or disrespectful behaviour, or damage to the property.
Liability
We take reasonable care to keep the hotel safe and accurate in its descriptions. To the extent permitted by law, we are not liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited.
Governing law
These conditions are governed by the law of Curaçao. The booking confirmation prevails where it differs from this page.
Contact
Majestic City Palace Hotel, 3 Breedestraat, Punda, Willemstad, Curaçao.
reservations@majesticcitypalace.com